Bubble Now XL Troubleshooting

This thread is for solutions to the most common problems with the Bubble Now XL machines. If your machine is not working and none of these suggestions have helped, call Fresh Headies at 1-866-635-8464 or email manager <at> freshheadies.com

The most common problem is that on most of the units you have to turn on the timer as well as setting the dial to the "Drain" setting. Some of the units drain without turning on the timer but most do not.

If the pump is making noise but not draining a hose might be obstructed or the belt might be disconnected, missing or broken. If you need a new belt, call us at 1-866-635-8464 and we'll send one out.

It's important to make sure your zipper bag is tied closed when you use the machine, so that leaves don't get sucked into the pump.

There is also an adjustment that can be made inside the machine - the drain control sometimes needs to be moved so that the hook is in the next position.

To adjust drain control:
1. Remove the back access panel - there are two screws holding it on.
2. As you are looking at the access panel, the drain control sits in the leg of the machine that is closest to you and to your left. Remove the screw holding the drain control in place.
3. The tab on the drain control unit has 3 different holes drilled in it - move the hook to the next lowest position.

It's a bit tricky to maneuver, if anything breaks just give us a call at 1-866-635-8464 and we can send you replacement parts. This isn't a common problem but it does occur.

I'll put some photos up later today.

Diana

Here are the photos of the drain control adjustment procedure:

1. Diagram showing the location of the drain control valve and the screw that holds it in the machine.
Attachment 17363


2. Remove screw with Phillips screwdriver

Attachment 17361


3. Here you can see the drain control unit, lifted up, and the hook where it is attached to the unit. The hook sometimes needs to be moved to the next hole down, toward the bottom of the machine.

Attachment 17364

This is a problem with some of the older machines, this has been fixed with the newer machines (2011 and later). Inside the machine there is a black, cylindrical shaped object with two yellow wires (the condenser). The condenser can become dislodged from the housing/holder that it sits in.

If this happens, it bounces around loose inside the machine and can get caught in the belt for the motor. At that point, usually a loud noise is heard and the motor stops.




Edit: The factory is now securing the condensers to the housing, so this is no longer an issue. If you have an older machine, you can take a look and see if your condenser is attached or not - it's pretty hard to miss if it's bouncing around in there.

Pump problems:

We recently discovered an issue that can happen which causes the pump to stop working. The pump has two pieces that are held together with plastic clips. Sometimes these clips can break, and this allows the two pieces to separate. Fortunately this is easily fixed with a zip tie.

We will be working with the factory to resolve this, but in the meantime here are some photos of the problem and solution. The pump is accessed by removing the grey square panel at the back of the machine.

Feel free to contact [email protected] if you need parts for your machine or have any questions or problems.