Toro=best customer service

[gbk.xscape]

So I bought a Toro last summer from Dementia in LA. I took it to college with me and within a week my friend tipped it and the perc broke. While browsing this forum I noticed someone said Toro replaced pieces with broken percs so I gave it a shot a sent them a PM. Once I proved I had the Toro and only the trees were broken I got a message saying that they want to send out a replacement. Long story short where I live there is no headshop Toro shipped to already. So I said ship it to dementia while Im back in LA for spring break. Wendy packed up the Toro and included it in a shipment to Dementia that would get there in time for me to pick it up. Unfortunately the store wouldn't open the shipment from Toro until I was back at school because the person who checks inventory wasn't available. So my brother did me a favor and drove to LA from SD to pick the piece up. When he arrived they said they had no Toro set aside for me. The store sold my replacement that Wendy had sent for me, bummer. After getting back in contact with Wendy she was so angry the shop had done this but she made it up to me by shipping it to my home. I just want to say thanks to Toro again for going out of their way to help me and provide awesome customer service. The replacement should be shipping soon so once it arrives I'll be sure to post pics.

Cheers,

-Alan

[kushkommander]

TORO FTW! they will be my next tube purchase

[OnlyHighGrade]

Dementia is sketchy imo. I always had a bad vibe when going there. It just seems super seedy.

As for Wendy at Toro camp, it doesn't get much better than that when it comes to customer service. Who the hell do they think they are replacing tubes? No offense but if you break your tube first week, or even first day, it sucks for you. I know I've been there, and anyone collecting glass for 10+ years has most likely bee there as well. I just can't believe that, TUBE RETURNS!

Good for you!

.... & Kudos to Toro Camp (ie. Wendy) for hooking the kid(s) up.

[Basack]

Yup well thats the advantages of knowing where your glass comes from.. Artist dont really like to work on other artists glass. Toro, i know has a good rep for repairing damaged tubes that they made. Usually if you can get in contact with the person who made your tube, you can get it fixed.

[kenula420]

I had cracked the fixed stem on my 8-13 toro, i pmed wendy and she took care of it NO PROBLEM, no expense to me.... Toro really does have great customer service, and i appreciate everything that they do for there customers

Thanks Toro
ken

So I bought a Toro last summer from Dementia in LA. I took it to college with me and within a week my friend tipped it and the perc broke. While browsing this forum I noticed someone said Toro replaced pieces with broken percs so I gave it a shot a sent them a PM. Once I proved I had the Toro and only the trees were broken I got a message saying that they want to send out a replacement. Long story short where I live there is no headshop Toro shipped to already. So I said ship it to dementia while Im back in LA for spring break. Wendy packed up the Toro and included it in a shipment to Dementia that would get there in time for me to pick it up. Unfortunately the store wouldn't open the shipment from Toro until I was back at school because the person who checks inventory wasn't available. So my brother did me a favor and drove to LA from SD to pick the piece up. When he arrived they said they had no Toro set aside for me. The store sold my replacement that Wendy had sent for me, bummer. After getting back in contact with Wendy she was so angry the shop had done this but she made it up to me by shipping it to my home. I just want to say thanks to Toro again for going out of their way to help me and provide awesome customer service. The replacement should be shipping soon so once it arrives I'll be sure to post pics.

Cheers,

-Alan

[gbk.xscape]

Dementia is sketchy imo. I always had a bad vibe when going there. It just seems super seedy.

As for Wendy at Toro camp, it doesn't get much better than that when it comes to customer service. Who the hell do they think they are replacing tubes? No offense but if you break your tube first week, or even first day, it sucks for you. I know I've been there, and anyone collecting glass for 10+ years has most likely bee there as well. I just can't believe that, TUBE RETURNS!

Good for you!

.... & Kudos to Toro Camp (ie. Wendy) for hooking the kid(s) up.

Yea the people at Dementia were the least helpful people I've met. They didn't offer to call anyone or do basically anything.

And it wasn't the first week I had the tube, it was the first week I had it at college that it broke. I let my friends borrow it one night while i studying for a midterm and next thing I know I get a call saying that it tipped over.

[DaNK]

Wendy and John are the BOMB!!!! Way to go Toro Crew!!!

[Hieronymus Bosch]

TORO is has amazing customer service. Better than most companies in most industries.

[con-ed]

TORO is has amazing customer service. Better than most companies in most industries.

I don't think of any other high quality products where no extra insurance policy is necessary to protect your investment

Wendy has been nothing short of fantastic. My experiences with the Toro camp and IG regarding the purchase of tubes as well as my unfortunate breakage of one has proven company more than worthy. Theres a reason we Toro heads are repeat customers

[ToRo Head]

I agree toro crew is awesome. Ive been in contact with wendy on and off about haveing a custom done and she was more then willing to try and help me and gave me a date to get back to her to talk about what i wanted. but i couldnt make my mind up so im still thinking about what i want done. either way she was very understanding and said when your ready just send me a pm and ill get back to you as soon as i can. for all the toobs they make and put out for her to even consider to try and have a custom done for me says alot about how they do things!