I just wanted to say thank you so much to bubbleman and his Fresh Headies team. I have never, ever, received customer service to this level. It completely surpased my expectations.
Not did they only help me out with my condition, but they sent me a brand new machine when I saw the first one I received was cracked and pushed in. The machine still ran fine, but due to the damages, they had no problem sending me a new machine. That was awesome because who knows how long that would've lasted.
Besides the great customer service I recieved, I was blown away by the quality of the bubble bags. I used to use Sprung bags and they don't even compare. The quality of silk screen used is hands down, way better. Not only that, it was a blast watching the machine do it's work, while I got to sit down and toke a bowl
.
Should I ever need any bubble product, I will always return to freshheadies.com because of the outstanding service I received. Thank you once again.
Now that I've gotten my thank you out there, what are the run times everyone uses for the XL. I experimented with a short 8 min, then 10, then 15. The next run I did, 10 min, 10 min, and then 15 min. All runs seemed to have more hash leftover. After draining the third run, I left the material and all the ice in over night, hoping it would melt and I could drain the remaining water for any left overs. Well this morning, I still had a bunch of ice and a bunch of hash on the bottom of my XL. So obviously, I'm not pulling enough off my runs. I would also like to know how much ice is preferred per run. I ran 800 grams like Bman said. Other than that, I could use any tips you guys have to offer on this machine.
P.S. The hash made looks chronic!