So I bought a Toro last summer from Dementia in LA. I took it to college with me and within a week my friend tipped it and the perc broke. While browsing this forum I noticed someone said Toro replaced pieces with broken percs so I gave it a shot a sent them a PM. Once I proved I had the Toro and only the trees were broken I got a message saying that they want to send out a replacement. Long story short where I live there is no headshop Toro shipped to already. So I said ship it to dementia while Im back in LA for spring break. Wendy packed up the Toro and included it in a shipment to Dementia that would get there in time for me to pick it up. Unfortunately the store wouldn't open the shipment from Toro until I was back at school because the person who checks inventory wasn't available. So my brother did me a favor and drove to LA from SD to pick the piece up. When he arrived they said they had no Toro set aside for me. The store sold my replacement that Wendy had sent for me, bummer. After getting back in contact with Wendy she was so angry the shop had done this but she made it up to me by shipping it to my home. I just want to say thanks to Toro again for going out of their way to help me and provide awesome customer service. The replacement should be shipping soon so once it arrives I'll be sure to post pics.
Cheers,
-Alan